Frequently asked questions

Simply leave your ironing in a bag or basket at your front door (or arrange a handover if you prefer). We collect at the agreed time, take everything to our home studio in Hamilton, press each item carefully, and return it — on hangers or neatly folded, whichever you prefer — usually within 24 to 48 hours.

Our standard turnaround is 24 to 48 hours from collection. For regular weekly and fortnightly customers, you’ll have a consistent return day you can count on. If you have an event or deadline coming up, message us and we’ll do our best to accommodate a priority return.

Yes — and it’s the most popular way to use us. We offer weekly and fortnightly recurring collections, and we’ll lock in a day and time that works for your routine. Regular customers receive priority scheduling, which means your spot is held even during our busiest weeks. Casual bookings are also welcome, subject to availability.

Yes, with care. Silk, linen, chiffon, and embroidered pieces are assessed individually and pressed at the appropriate temperature. If you have anything particularly delicate or precious, just let us know when you book — we’ll confirm whether it’s suitable and how we’ll approach it. We’d rather take a moment to check than risk damage.

We’re based in Hamilton and regularly service Hamilton, Ascot, Clayfield, Hendra, Newstead, Teneriffe, New Farm, Albion, Bulimba, Hawthorne, and surrounds. If you’re just outside our usual area, get in touch — we may still be able to help, especially for recurring customers.

Yes — we ask for a minimum of 8 items per pickup. This keeps things practical for both of us and ensures your collection is worth the trip. Most customers find a small basket (around 10 items) is the perfect starting point. If you’re unsure, just send us a message and we’ll help you work it out.

No problem — just let us know via WhatsApp or include a note in your bag. If extra items push your basket into a higher tier, we’ll let you know before returning and adjust the price accordingly. We’ll never charge you for something you weren’t expecting without checking first.

The easiest way is via WhatsApp — just tap the button on any page and send us a message. We’ll confirm your suburb, agree on a collection day and time, and take it from there. You can also email us at hello@portsidepress.co if you prefer. We reply same day during business hours.